How the Voice of your Customer can help you
improve your business
Happy customers are those that will help your business grow. It is extremely important to capture feedback from customers to understand their satisfaction levels and customer sentiments. Using this data, you can identify pain points in your business and improve on it to server you customer better.
Why is Customer Satisfaction Survey Important?
Understanding your customer's satisfaction levels and sentiments will help you improve
your business and offer better products or services. You have to frame the right questions in your customer feedback survey to get the best result. For example, you can ask your customer what issues they faced while they received service from you,
or if the product / service received was worth the value. When you analyze the
responses from these questions, if majority of the responses point to some issues, you know there is room for improvement in that specific case. You can also use Net Promoter Score to ask your customers if they will recommend your product or service to their friends and family. This score will reveal the number of customer
who will promote your business in their social circle. This is a great metric used by many Fortune 500 companies as well as SMB's.
You can use FeedbacQ to start your customer feedback survey by signing up for a free account. Responses can be collected through online surveys by sharing the web URL or through our Android and iOS mobile apps that work offline as well.